We had a problem where our OnBase COLD processing PC was importing text documents as one page. In the document viewer, OnBase would show the logical page break (a blue line), but when it printed only one page would come out. If I right-click on the document and select properties, towards the bottom is the document statistics which showed only one page.
I called support and they directed me to edit the onbase.ini (Start>Run>onbase.ini) and had me change “SetPageToZero=0” to “SetPageToZero=1”. Then I need to restart the COLD processor, this forces the import to evaluate how many pages are actually there.